Shipping Policy

This Shipping Policy explains how Nexa Living Essentials ("we", "us", "our") processes and delivers orders placed on our website.

We ship to addresses within the United States only. We do not currently ship internationally. Orders with a shipping address outside the United States cannot be placed.

Orders are processed and prepared for shipment within 5 days of being placed. Orders are not shipped on weekends or US federal holidays, and processing may take longer during busy periods. If there is a delay with your order, we will contact you by email.

After your order ships, standard delivery takes 4-5 business days. Business days are Monday through Friday, excluding US federal holidays.

Estimated total time from order to delivery is therefore the processing time plus the delivery time. Delivery estimates are not guaranteed; carrier delays, weather and other events outside our control may affect delivery dates.

• Standard shipping within the US: $6.95 per order.
• Free standard shipping on orders of $75.00 or more (before tax).

The shipping cost for your order is shown in your cart and at checkout before you pay.

When your order ships, we will email you a shipping confirmation with tracking information when available, sent to the email address you provided at checkout.

Please check your shipping address carefully at checkout. If you notice an error, contact us as soon as possible. We can update the address only if the order has not yet shipped. Nexa Living Essentials is not responsible for orders delivered to an incorrect address entered by the customer.

If your package arrives damaged, or tracking shows it as delivered but you have not received it, please contact us within 15 days of the delivery date with your order number and, for damaged items, photos of the item and packaging. We will work with you and the carrier to resolve the issue. See our Refund & Return Policy for more details.

For any shipping questions, contact: