Privacy Policy

This Privacy Policy describes how Nexa Living Essentials ("we", "us", "our") collects, uses and shares information when you visit or make a purchase from our website. By using the website, you agree to the practices described here.

Information you provide. When you place an order or contact us, we collect information such as:

• Name, email address and phone number;
• Shipping and billing address;
• Order details (items purchased, amounts, order number);
• Any information you include in messages to us.

Payment information. Card payments are processed by our payment processor, Stripe. Your full card number is entered on Stripe's secure payment form and is not received or stored by Nexa Living Essentials. Stripe's handling of your information is described in the Stripe Privacy Policy.

Our website saves the contents of your shopping cart in your browser's local storage so your cart is still there when you return. This information stays on your device and is not sent to us until you check out. During checkout, a short summary of your order is kept in your browser's session storage to display your order confirmation, and is removed when you close the browser tab. You can clear this data at any time through your browser settings.

Our website loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address and browser information with Google when the page loads. See the Google Privacy Policy.

Our website is hosted on Lovable, which provides visitor analytics for us. This analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify individual visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It records the following for every visitor, without cookies and without identifying anyone:

• The pages visited and where visitors came from;
• Country, browser, operating system and device type;
• How long visitors stay and how fast pages load;
• Errors that occur on the site;
• Which buttons and links are clicked.

Detailed analytics data is kept for 90 days, and daily summaries are kept for one year.

• To process, ship and deliver your order;
• To send order confirmations, shipping updates and respond to your questions;
• To handle returns, refunds and customer service requests;
• To detect and prevent fraud;
• To understand how our website is used and improve it;
• To comply with legal obligations.

We do not sell your personal information. We share it only as needed to run our store, with:

• Our payment processor (Stripe) to process payments;
• Shipping carriers to deliver your order;
• Service providers that host our website and email;
• Authorities when required by law or to protect our rights.

We keep order information for as long as needed to fulfill your order and to meet our legal, tax and accounting obligations. You may ask us to delete your information, subject to those obligations.

Depending on the state you live in (for example, California), you may have the right to access, correct or delete the personal information we hold about you, and to opt out of certain uses. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

We use reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.

For privacy questions or requests, contact: