Refund & Return Policy

We want you to be happy with your purchase from Nexa Living Essentials. If you are not satisfied, you may request a return within 15 days of the delivery date, subject to the conditions below.

To be eligible for a return, the item must:

• Be returned within 15 days of the delivery date;
• Be unused, unwashed and in the same condition you received it;
• Be in its original packaging, where possible;
• Include proof of purchase (your order number).

Items that have been used, washed, damaged after delivery, or are missing parts may not be eligible for a refund.

1. Email us at nexalivingessentials@gmail.com within 15 days of delivery. Include your order number, the item(s) you want to return and the reason for the return.
2. We will review your request and reply with return instructions and the return shipping address.
3. Pack the item securely and ship it back using a trackable shipping method. Please keep your tracking number.
4. Once we receive and inspect the item, we will email you to confirm whether your refund has been approved.

Items sent back without first contacting us may not be accepted.

If your return is approved, we will issue a refund to your original payment method. Refunds are processed within 5 business days after we receive and inspect the returned item. Depending on your card issuer or bank, it may take an additional 5–10 business days for the refund to appear on your statement.

The refund includes the price of the returned item(s). Original shipping charges are not refundable, except where the return is due to our error.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or was not the item you ordered. In those cases, Nexa Living Essentials will cover the cost of return shipping or send a replacement.

If your item arrives damaged or defective, or you received the wrong item, please contact us within 15 days of delivery with your order number and photos of the item and its packaging. We will offer a replacement or a full refund, including original shipping costs.

We do not offer direct exchanges. To exchange an item, return the original item for a refund following the steps above and place a new order.

You may cancel your order for a full refund at any time before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled, but it may be returned under this policy.

For questions about returns or refunds, contact: